Valley Tech, LLC – Privacy Policy

Effective Date: 7/3/2025

Business Name: Valley Tech, LLC
Website: https://ValleyTechMT.net

Contact: Support@ValleyTechMT.net 

Valley Tech, LLC ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in connection with our services and website.

By using our website or services, or by providing us with your information, you agree to the terms outlined below.

We may collect the following types of personal and business information:

• Contact information: Name, email address, phone number, business name, physical address
   
• Account information: Device names, usernames, network details
   
• Payment details: Billing contact info, invoicing records (we do not store credit card numbers)
   
• Technical data: IP address, browser type, login timestamps, error logs (via managed services tools)
   
• SMS-related information: Phone numbers, consent for receiving messages, opt-in status
   
• Client communications: Emails, texts, and service tickets exchanged with our team
   

We use your information for the following purposes:

• To provide and support our services
   
• To fulfill orders, service requests, and appointments
   
• To issue invoices and process payments
   
• To provide system alerts, status updates, and account notifications
   
• To send marketing communications (only when consented to)
   
• To ensure compliance with legal and service-related obligations
   
• To deliver remote IT support and manage networks securely
   
• To contact you via SMS with service-related messages (if opted in)
   

If you opt into SMS communications, you may receive:

• Appointment reminders
   
• Order and service alerts
   
• Billing or account notifications
   
• Support status messages
   
• Promotional messages (only when consent is explicitly given)
   

Message frequency may vary. Message and data rates may apply.

• To opt out, text "STOP" at any time.
   
• For help, text "HELP" or contact us at ValleyTechMT.net.
   
• SMS consent is not shared with third parties or affiliates and is used strictly for Valley Tech’s communication with you.
   

We do not sell or rent your personal information. We only share data under these conditions:

• With your consent: For specific services requiring third-party setup (e.g., phone system provisioning)
   
• With service providers: Such as billing software, cloud storage, or monitoring platforms—only for delivering contracted services
   
• To comply with legal obligations: Such as court orders or fraud prevention
   

All vendors and partners are required to meet strict confidentiality and data protection standards.

We implement technical and organizational measures to protect your personal data, including:

• Secure encrypted connections (SSL/TLS)
   
• Password-protected systems
   
• Role-based access controls
   
• Routine system audits and updates
   

While no system is 100% secure, we strive to protect your information using industry best practices.

We retain personal information only for as long as necessary to:

• Deliver services
   
• Meet legal or regulatory obligations
   
• Resolve disputes
   
• Enforce our agreements
   

Data associated with lapsed accounts may be deleted after a defined retention period, unless otherwise required.

You have the right to:

• Request access to the personal data we hold about you
   
• Request correction of any inaccurate or incomplete data
   
• Withdraw consent for marketing communications
   
• Request deletion of your information (subject to contract and legal limits)
   

To make a request, contact us at: Support@ValleyTechMT.net

Our website may use cookies to:

• Improve your browsing experience
   
• Track website usage via analytics tools
   
• Store session information temporarily
   

You can adjust your browser settings to block cookies, though some features may not function properly.

We may update this Privacy Policy periodically. Changes will be posted to https://ValleyTechMT.net/privacy-policy. Continued use of our site or services after changes indicates your acceptance.

If you have questions about this policy or your personal data, please contact:

📧 Support@ValleyTechMT.net
🌐 https://ValleyTechMT.net