Valley Tech, LLC – Terms & Conditions of Service

Effective Date: 7/3/2025
Website: https://ValleyTechMT.net

By receiving services from Valley Tech, LLC ("Valley Tech"), you agree to the following Terms & Conditions. These govern all service categories including installation, ongoing support, and remote communication via SMS. Individual contracts or statements of work may include further details.

• Valley Tech provides enterprise-grade technology services to commercial and residential clients.
   
• All services are bound by the details outlined in your signed service agreement or quote.
   
• Valley Tech may use subcontractors or third-party solutions but remains your primary point of contact unless otherwise specified.

• Invoices are due 15 days after the invoice is generated, unless otherwise specified in your contract.
   
• 30-day terms may be approved on a case-by-case basis with prior authorization.
   
• A 5% late fee applies after the due date.
   
• Services may be suspended after 30 days of non-payment and accounts may be sent to collections after 60 days.
   
• Contract termination is subject to the terms of your signed agreement.
   
• Rented or loaned equipment must be returned within 10 business days of termination, or you may be billed for replacement costs.

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Valley Tech, you may receive messages related to the following:

• Marketing
• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers

Example: [Valley Tech, LLC] Hi Jennifer, we received your request for tech support. Are you available now for a quick call? You can reply STOP to opt out of SMS messaging from Valley Tech at any time."

Example: [Valley Tech, LLC] We are currently offering a limited-time discount on our managed IT services. Contact us to learn more. You can reply STOP to opt out of SMS messaging from Valley Tech at any time."

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments or account status."

4. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt in to receive SMS messages from Valley Tech in the following ways:

• By submitting an online form

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://valleytechmt.net/support

• Additional Options:
• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary
   

See our Privacy Policy for more.

• Installation includes professional mounting, cabling, NVR/DVR setup, and mobile app access when applicable.
   
• Valley Tech retains administrative credentials and remote access unless explicitly waived in writing.
   
• We are not liable for lost access due to clients changing passwords and failing to inform us.
   
• Customer is responsible for ensuring that recording settings are sufficient for retention goals.
   

• Alarm systems may include intrusion detection, environmental sensors, and emergency alert integration.
   
• Clients are responsible for notifying local authorities of system installation and ensuring applicable permits are in place.
   
• Valley Tech is not responsible for false alarm fees or unreported malfunctions.
   
• Ongoing monitoring is handled by third-party services where applicable.
   

• Includes door hardware, control panels, badge/fob provisioning, and access management software.
   
• Client is responsible for reporting lost credentials and securing access rights.
   
• Additional access points or devices added post-installation will be subject to a new estimate.
   
• Valley Tech retains administrative access for maintenance and support unless waived in writing.
   

• Includes wireless APs, firewalls, switches, routers, and structured cabling.
   
• Devices must not be modified without Valley Tech’s prior approval.
   
• Performance issues caused by unauthorized third-party equipment, building materials, or external interference are outside of Valley Tech’s control.
   
• Remote management requires retaining administrative access credentials.
   

• Valley Tech offers design, deployment, and support of VoIP-based phone systems, including RingCentral and similar platforms.
   
• Features may include auto-attendants, call routing, voicemail-to-email, SMS, and mobile extensions.
   
• Number porting and setup may be subject to provider-specific timelines and fees.
   
• Phone service depends on reliable internet connectivity, which is the client’s responsibility.
   

• Systems include paging zones, multi-room audio, speaker setup, amplifiers, and control systems.
   
• Sound performance is dependent on environmental factors; one round of tuning is included after install.
   
• Additional tuning or adjustments are available at standard labor rates.
   

• Valley Tech installs CAT5e/CAT6/CAT6A, fiber optic, coax, and low-voltage cabling for:
   
  • Network infrastructure
     
  • Video surveillance
     
  • Access control
     
  • Alarm systems
     
  • Audio systems (PA & distributed audio)
     
• Conduit, surface mount raceways, or wall penetrations are used as needed.
   
• Minor wall repair or patching is the client’s responsibility unless otherwise quoted.
   
• Cabling is tested and certified; unauthorized tampering voids workmanship warranty.
   

• Includes managed endpoint support, workstation setup, patching, antivirus deployment, and software troubleshooting.
   
• Priority is given to customers with an active Managed Services Agreement (MSA).
   
• Support may be remote or onsite depending on the issue and agreement terms.
   
• Valley Tech is not responsible for issues caused by client negligence, outdated software, or unsupported hardware.
   

• Ownership of installed hardware is defined in your service agreement.
   
• Rented or leased equipment remains Valley Tech property unless paid in full.
   
• Valley Tech warranties all workmanship for 90 days.
   
• Manufacturer warranties apply to applicable devices; Valley Tech will assist with claim facilitation where possible.

•  Ownership of installed hardware is defined in your service agreement.
   
• Rented or leased equipment remains Valley Tech property unless paid in full.
   
• Valley Tech warranties all workmanship for 90 days.
   
• Manufacturer warranties apply to applicable devices; Valley Tech will assist with claim facilitation where possible.

 Valley Tech respects your privacy and complies with SMS and data protection laws. See our Privacy Policy for full details, including:

• What personal information is collected
   
• How it is used
   
• With whom it is shared (never shared without consent)
   
• Confirmation that SMS consent is not shared with third parties

 These Terms & Conditions are subject to change. The latest version will always be available at https://valleytechmt.net/terms-and-conditions Continued use of our services indicates agreement with any updates.